At The Slow Season, we understand that privacy matters deeply - particularly when navigating sensitive experiences such as pregnancy loss. This policy explains how we collect, use and protect your information when you visit our website or purchase from us.

Who We Are

The Slow Season is a UK-based business offering pregnancy loss support boxes and information about support services.

If you have any questions about this policy or your data, you can contact us at:

Email: theslowseasonbox@gmail.com

What Information We Collect

We may collect:

• Your name

• Email address

• Billing and shipping address

• Phone number

• Payment information (processed securely by third-party payment providers)

• Order history

• Information you voluntarily provide through forms, emails or enquiries

• Website usage data through cookies and analytics tools

We do not intentionally collect sensitive health information unless you choose to share it with us directly.

How We Use Your Information

We use your information to:

• Process and deliver orders

• Respond to enquiries and customer support requests

• Send order updates

• Improve our website and services

• Send marketing emails if you have opted in

• Comply with legal obligations

We will never sell your personal information to third parties.

Marketing Communication

If you subscribe to our mailing list, we may occasionally send updates, resources, product launches or supportive content.

You can unsubscribe at any time using the link in our emails.

Sharing Your Information

We may share information with trusted third parties only where necessary, including:

• Payment processors

• Delivery providers

• Website hosting services

• Email marketing platforms

• Analytics providers

These providers only receive the information necessary to perform their services.

Data Storage & Security

We take reasonable steps to protect your information and keep it secure.

However, no online transmission or storage system can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Withdraw consent for marketing

• Lodge a complaint with the ICO

To make a request, please contact us at theslowseasonbox@gmail.com

Cookies

We use cookies and similar technologies to improve your browsing experience and understand how visitors use our website.

Please see our Cookie Policy for more information.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.